Here are some frequently asked questions, to help save you time. If these don't answer your query then please drop us a message, email or pick up the phone! Our contact details can be found here.
We'll review these FAQ's regularly to help you out.
Q: How do I look after my candle properly?
A: We've compiled a set of rules that should be followed to get the best out of your candles, in the safest way. Have a look at our Candle Etiquette.
Q: How do get the best out of my wax melts?
A: We've compiled a set of rules that should be followed to get the best out of your wax melts, in the safest way. Have a look at our Wax Melt Etiquette.
Q: How do get the best out of my reed diffuser?
A: We've compiled a set of rules that should be followed to get the best out of your reed diffuser, in the safest way. Have a look at our Reed Diffuser Etiquette.
Q: How do I go about returning my used jar for a refill?
A: Have a look here for what you need to do.
Q: What is your delivery and returns policy?
A: You can read our delivery and returns policy here.
Q: What is tunneling?
A: Tunneling is when a candle only burns around the wick and the wax never melts to the edge of the jar. This can happen if you didn’t burn your candle for long enough. You may get very slight tunneling, and this can tend to resolve itself once the candle burns down the jar. There can be times though where the tunneling just keep worsening. Once this happens it can be tricky to fix, so we do recommend that on your first burn you always make sure to burn your jar candle for 4 hours. Subsequent burns should be 2-4 hours.